At The Lee’s Working Dogs, we are committed to providing high-quality products and excellent service. If there’s an issue with your order, please review our returns and exchanges policy below.
Returns
We only accept returns for items that are faulty or defective. If you believe your item is defective please contact us within 7 days of receiving your order with the following:
- Order Number
- A description of the issue
- A clear photo of the defect
To request a refund please get in touch via the Contact Page.
Once your return is approved, we’ll provide return instructions and issue either a full refund or store credit.
Exchanges
If you ordered the wrong size or need to swap an item, we’re happy to help provided the following conditions are met:
- The item is unused, unwashed and in original condition
- You contact us within 14 days of receiving your order
- Return shipping cost is your responsibility
To request an exchange please get in touch via the Contact Page.
No Change of Mind Returns
Please note that we do not accept returns for change of mind.